Cancellation & Refund Policy

This policy covers paid Sythra subscriptions purchased from Vaibhav Kothari (“we”, “us”), operating as Sythra. It forms part of our Terms of Use.

Sythra is sold only as a recurring subscription to a digital service. There is no physical product, so nothing is shipped and nothing is returned — a cancellation stops future billing, and a refund reverses a charge already taken.

A paid subscription unlocks the full course catalog, labs, Project Studio, and the higher AI tutor limits. Access is granted immediately on successful payment — there is no waiting period and no delivery step.

Because the service is delivered instantly and in full, you are agreeing to immediate performance at checkout. That is what makes the refund window below a limited one rather than an open-ended right of return.

Sythra has a free plan, and we would rather you use it than buy something that turns out not to fit. The free plan includes preview chapters and a daily allowance of AI tutor messages, with no card required and no time limit.

We recommend working through the free material before subscribing. Prices for every billing interval are listed in full on our pricing page before you reach checkout.

You can cancel at any time, for any reason, without contacting us and without giving a reason.

• Go to Profile → Billing and choose Cancel subscription.
• Cancellation stops all future renewals immediately — no further charges are made.
• Your paid access continues until the end of the period you have already paid for. You are not cut off on the day you cancel.
• At the end of that period the account reverts to the free plan. Your progress, XP, streaks, submissions, and project code are kept, not deleted.
• If the cancel option does not work for you, email team@sythra.ai from your account email address and we will cancel it manually.

Cancelling stops future payments; it does not by itself refund a payment already taken. Refunds are issued in these cases:

• First purchase, within 7 days: if a subscription is not what you expected, request a refund within 7 days of your first-ever payment and we will refund it in full. You do not need to justify the request.
• Accidental renewal, within 7 days: if a renewal charged you and you had not used the service since the renewal date, we will refund that renewal charge in full.
• Duplicate or double charge: refunded in full, always, whatever the date.
• Charge you did not authorise: refunded in full once verified, and the subscription is cancelled.
• Sustained outage or a defect that stopped you using what you paid for and that we could not fix: refunded in full or pro-rated, whichever is fairer to you.

So there are no surprises, these are outside the policy above:

• The unused remainder of a term you chose to cancel mid-way — you keep access until that term ends instead.
• Renewals older than 7 days where the service was used during the period.
• Accounts suspended or terminated for a breach of our Terms of Use.
• Repeat refund requests from the same person across multiple accounts.

Subscriptions renew automatically at the end of each billing interval — monthly, every three months, or yearly — at the price shown when you subscribed, until you cancel.

We email you before a renewal is charged, and the renewal date is always visible in Profile → Billing. If a price ever changes, existing subscribers are told before the new price applies and can cancel first.

Email team@sythra.ai from the email address on your Sythra account, with the subject line “Refund request”.

Include the date of the charge and the amount. We do not need your card number and will never ask for it — if anyone claiming to be us asks for full card details, it is not us.

We reply within 2 business days. Approved refunds are submitted to the payment provider the same day we approve them.

Refunds go back to the original payment method. We cannot redirect a refund to a different card, account, or wallet — the payment provider will not permit it.

Once submitted, the money typically reaches you in 5–10 business days for cards and 3–7 business days for UPI and netbanking. That window is set by your bank, not by us.

Payments in currencies other than the Indian rupee are processed by Dodo Payments as merchant of record. Those charges appear on your statement under Dodo Payments rather than Sythra — this is expected, and is not an unrecognised charge.

Please email team@sythra.ai first. A chargeback takes weeks to resolve through your bank and locks the disputed amount for the duration; we can usually refund the same day.

We have never refused a refund that falls within this policy, and we would rather resolve it directly than have either of us wait on a bank.

Nothing in this policy limits any right you have under consumer law that cannot be waived by agreement, including under the Consumer Protection Act, 2019 in India. Where such a right gives you more than this policy does, that right applies.

Billing and refunds: team@sythra.ai. General support: team@sythra.ai. Full contact details, including our registered address and phone number, are on our contact page.